Return & Refunds

We hope you love your Soléya pieces. If something isn’t quite right, you may return eligible items within 14 days of receiving your order.

Return Conditions

To be eligible for a return, items must be:

• Unworn, unused and in their original condition
• Returned with all original tags attached
• Free from stains, make-up, deodorant, perfume or other signs of wear
• Returned with the hygiene seal intact, where applicable
• Returned in their original packaging where reasonably possible

For hygiene reasons, please always try on swimwear over your own underwear.

Hygiene

For hygiene and health protection, certain swimwear pieces may be supplied with a hygiene seal. Please do not remove or damage the seal when trying on your item.

Where the legal requirements for exclusion of the right of withdrawal for sealed goods are met, items whose hygiene seal has been removed after delivery cannot be returned under the statutory right of withdrawal.

Return Shipping

Customers are responsible for the direct cost of returning their order unless an item is faulty, damaged or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear.

In the case of a valid statutory withdrawal, any standard outbound delivery costs that must legally be reimbursed will also be refunded. Additional costs resulting from choosing a more expensive delivery method than our standard delivery are not refundable.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us at hello@soleyaswimwear.com so we can resolve the issue.

Questions?

For any questions regarding your return, please contact: